CB2 Review: The Company Behind It Has Traded Since 1962 — You Get Seven Days to Report a Problem With Furniture

What Is CB2?

CB2 is the contemporary, design-led arm of Crate & Barrel. The BBB profile for the group lists Crate & Barrel as also operating as Euromarket Designs, Inc. and CB2, from 1250 Techny Road, Northbrook, Illinois, with a start date of 2 August 1962 and an A+ rating, though it is not BBB accredited. Sixty-four years of trading is among the longest records of any company in this review series.

A clarification worth making, because it is easy to get wrong: there is a separate BBB listing for a CB2 store in San Francisco that the BBB marks as Not Rated on the grounds that it has information the business is out of business, with mail returned undeliverable in 2023. That is a single closed retail location, not the company. CB2 is very much operating; do not read that profile as a verdict on the brand.

The range covers what you would expect from a contemporary furniture retailer: beds and bedroom furniture, sofas and seating, dining, lighting, rugs, and homeware, sold online and through a physical store network.

Why cover a furniture brand on a site about weight and mental health? Because of the bedroom, and specifically because of light. Short sleep is genuinely associated with weight gain and with appetite dysregulation — sleep restriction studies consistently show increases in hunger hormones and in calorie intake the following day. For readers managing weight, sleep is not a soft factor. And the bedroom environment is one of the few sleep levers that is fully within your control, unlike stress, shift patterns or a snoring partner.

None of which means a particular bed frame will help you sleep. It means light control and lamp choice are worth more thought than the sofa, and that is the angle we take below.

What CB2 Sells & the Terms That Apply

We have published no prices, and that is deliberate. CB2's website returned a 403 to every automated request we made, so we could not verify a single figure at source — and our policy is to omit numbers we cannot check rather than approximate them. The returns terms below come from secondary reporting and from the corporate BBB profile rather than CB2's own pages, and we have labelled them as reported throughout. Read the current policy yourself before buying anything substantial. What we can say with confidence is the corporate record: Euromarket Designs, Inc., trading since 1962, A+ with the BBB.

What the Bedroom Actually Does for Sleep — and What It Doesn't

Here is the genuinely useful health content in a furniture review, and it is about sleep rather than furniture.

Sleep and body weight are more closely connected than most people assume. Experimental sleep restriction studies consistently show shifts in appetite regulation — increased ghrelin, decreased leptin — and increased calorie intake the following day, with a preference for energy-dense food. Observational work links short habitual sleep with higher body weight. For anyone managing weight, and particularly anyone on a GLP-1 where appetite regulation is already the target, sleep is a real variable rather than a lifestyle nicety.

The bedroom is the part of that you can actually control. Three things have reasonable evidence behind them and all three are furnishing decisions. Light is the strongest: exposure to bright light in the evening suppresses melatonin and delays circadian timing, so what matters is not the bed but whether your bedroom gets dark and what your lamps do. Blackout curtains or blinds, and warm low-output bedside lighting rather than bright overheads, are worth more for sleep than any amount spent on a frame.

Temperature is second: a cooler bedroom generally supports sleep onset, because core body temperature needs to fall for sleep to begin. Heavy curtains and appropriate bedding help more in both directions than most people credit.

Third, and least about products: keeping the bedroom associated with sleep. Stimulus control — using the bed for sleep and sex rather than as an office or a television room — is a core component of cognitive behavioural therapy for insomnia, which is the best-evidenced treatment there is. If you are furnishing a small space and considering a desk in the bedroom, that is a real trade-off worth knowing about.

What no furniture does is treat a sleep disorder. If you snore heavily, wake unrefreshed, or your partner has noticed you stop breathing, that warrants a conversation about obstructive sleep apnoea rather than a new mattress — it is common, strongly associated with higher body weight, and treatable. And if you cannot sleep despite a good environment, CBT for insomnia is more effective and more durable than anything you can buy.

The Consultation Process

Eligibility

• •This is furniture, not a health product. Nothing here treats, diagnoses or prevents any condition.
• •If you snore heavily, wake unrefreshed, gasp or stop breathing in your sleep, or your partner has noticed any of these, ask a clinician about obstructive sleep apnoea. It is common, strongly associated with higher body weight, and treatable — and no bed or mattress addresses it.
• •If you have persistent insomnia, cognitive behavioural therapy for insomnia is the best-evidenced treatment and is more durable than medication. A bedroom refresh is a reasonable adjunct, not a substitute.
• •If you are losing weight on a GLP-1 and sleeping poorly, mention it to your prescriber. Sleep affects appetite regulation, and poor sleep works against what the medication is doing.
• •Large furniture is heavy and awkward. Do not attempt to move or assemble a bed frame or sofa alone if you have back problems or limited strength — furniture injuries during self-assembly and moving are common and entirely avoidable.
• •Anchor tall furniture — bookcases, dressers, tall storage — to the wall if there are children in the home. Tip-over incidents cause serious injuries and deaths every year, and anchoring hardware is cheap.
• •New furniture, particularly upholstered items and engineered wood, can off-gas volatile organic compounds. Ventilate a new room well for the first days, especially a bedroom, and particularly if anyone in the household has asthma.

Buying, Delivery & Customer Service

Delivery

Delivery fees for large furniture appear repeatedly in the corporate complaint record, with one customer describing arranging warehouse pickup specifically 'to avoid the incredibly high delivery fee'. Check the delivery charge before ordering, and ask whether warehouse collection is available if it is significant.

• •Part of a company trading since August 1962 — 64 years
• •A+ rating with the BBB at corporate level
• •Physical store network for seeing pieces before buying
• •Distinctive contemporary design with a coherent range
• •Standard 30-day return window on general merchandise
• •Warehouse pickup reportedly available as an alternative to delivery fees
• •Established supply chain and national footprint
• •No subscription, membership or recurring billing

Fees, Cancellation & Refunds

Insurance & HSA/FSA

Pros & Cons

Who CB2 May Be Best For

• •Buyers who can visit a store, see a piece in person, and avoid the return process entirely
• •Anyone furnishing a bedroom who prioritises light control and lamp choice over the bed itself
• •People who value a 64-year-old company with an A+ record over a cheaper online-only seller
• •Shoppers buying smaller homeware, where the 30-day window applies cleanly

Limitations

• •The seven-day furniture window is the term most likely to catch someone out, because it contradicts the headline. A '30-day return policy' sounds generous; a requirement to report furniture problems within seven days of delivery is not, particularly for large items that people often leave boxed while they finish decorating, or that arrive while they are away. Combine that with a restocking fee and custom pieces being final sale, and the buyer carries real risk on exactly the purchases where risk is highest.
• •The practical answer is the same one we reached for other large retailers: buy in store where you can. CB2 has a physical network, and for a sofa or a bed frame, seeing the scale and sitting on the thing removes both the judgement risk and much of the delivery risk in one trip. Measure the doorway before you order anything.
• •The complaint themes are worth reading as a group. They are not about design, which is what CB2 is bought for — they are about delivery cost, service responsiveness, and in a handful of cases durability. A bed reported as breaking three times in the same manner, and upholstery described as containing visibly different filler beneath a white cover, are individual accounts rather than a pattern, but they cluster on longevity rather than appearance, and furniture is bought to last.
• •We should flag our own limitation too. CB2's website returns a 403 to automated requests, so unlike most reviews here we could not verify prices or policy language at source. Everything on returns and delivery above comes from secondary reporting and the corporate BBB profile, and is labelled as reported throughout. We would rather say that than present unverified terms as checked.
• •On the health side, be clear about what furniture can and cannot do. A bedroom refresh will not treat insomnia and will not touch sleep apnoea. What it can do is fix the environment — darkness, warm low lighting in the evening, a cool room, and a bedroom that is for sleeping rather than working. Those are genuinely worth attention if you are managing weight, because poor sleep pushes appetite in exactly the direction you are trying to go. But the money is better spent on blackout curtains and a decent bedside lamp than on the frame.

Related Reviews

Frequently Asked Questions

Our Verdict

CB2 is backed by one of the most established companies in this entire review series. Euromarket Designs, Inc. has traded since August 1962 — sixty-four years — operates Crate & Barrel alongside CB2, and holds an A+ rating with the BBB. It has a real store network, a coherent design point of view, and none of the eighteen-month-old-startup risk that characterises much of what we have reviewed this month.

The term to understand before buying is the return window, because the headline understates the restriction. Thirty days sounds generous; a reported requirement to contact CB2 within seven days of delivery to raise a furniture problem is not, especially for pieces that arrive boxed or while you are away. Add a restocking fee on furniture returns and final-sale treatment for anything custom, and the risk on large purchases sits with you.

The complaint themes cluster on delivery cost, service responsiveness and, in a few accounts, durability — a bed reported as breaking three times in the same way, upholstery described as containing visibly different filler. Individual complaints are not a pattern, but they are about how long things last rather than how they look, which is what matters over a decade of ownership.

We should also be straight that CB2's site blocks automated access, so we verified none of its prices or policy language directly — everything on returns here is reported rather than confirmed, and labelled that way.

We rate CB2 3.5 out of 5 — a well-established retailer with genuine design credentials, on returns terms that are tighter than they first appear.

Buy large pieces in store, measure your doorways, photograph everything on delivery day, and treat custom orders as permanent. And if the reason you are furnishing a bedroom is that you sleep badly: spend on blackout curtains and a warm bedside lamp before you spend on the bed, and if you snore heavily or wake unrefreshed, talk to a clinician rather than shopping.